Jitbit Helpdesk
Publisher Description
Mobile helpdesk for Jitbit - manage support tickets on the go
Access your Jitbit Helpdesk from anywhere with the official Android app. Stay on top of customer support
tickets, respond quickly, and keep your team in sync.
KEY FEATURES
📱 Full Ticket Management
• View, filter, and search tickets by status, category, assignee, and date
• Create new tickets with custom fields
• Change status, priority, assignee, and due dates
• Post replies visible to everyone or techs only
⚡ Real-Time Updates
• Instant push notifications for new tickets and replies
• Live ticket updates without refreshing
• Never miss an urgent customer request
🔒 Security First
• Optional PIN or biometric app lock
• Secure HTTPS connections required
• Your data stays protected
✨ Productivity Tools
• Canned responses and comment templates
• Knowledge base article integration
• AI-powered reply assistance
• Attach images and files to tickets
🎨 Modern Experience
• Clean, native Android design
• Dark and light themes
• Tablet support with split-view layout
• Fast and smooth performance
Works with Jitbit Helpdesk SaaS and self-hosted installations. Requires an active Jitbit Helpdesk account.
About Jitbit Helpdesk
The company that develops Jitbit Helpdesk is Jitbit. The latest version released by its developer is 1.0 .
To install Jitbit Helpdesk on your Android device, just click the green Continue To App button above to start the installation process. The app is listed on our website since 2026-06-06 and was downloaded 12 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded app with your antivirus. Your antivirus may detect the Jitbit Helpdesk as malware as malware if the download link to com.jitbit.helpdesk2 is broken.
How to install Jitbit Helpdesk on your Android device:
- Click on the Continue To App button on our website. This will redirect you to Google Play.
- Once the Jitbit Helpdesk is shown in the Google Play listing of your Android device, you can start its download and installation. Tap on the Install button located below the search bar and to the right of the app icon.
- A pop-up window with the permissions required by Jitbit Helpdesk will be shown. Click on Accept to continue the process.
- Jitbit Helpdesk will be downloaded onto your device, displaying a progress. Once the download completes, the installation will start and you'll get a notification after the installation is finished.
Program Details
System requirements
Download information
Pricing
Version History
version
posted on 2026-06-06
version 10.4.0
posted on 2026-01-22
Edit ticket subjects and descriptions directly in the app
Merge duplicate tickets from the ticket menu
Home screen widgets showing ticket counts (iOS)
Tap header stats for quick queue breakdown
Save custom filters for one-tap access
Recently Viewed tickets history
Create tickets via Share Sheet from any app
Create tickets on behalf of customers
Rich notification actions: reply, close, or assign without opening the app
Built-in time tracking with notes
version 10.2.2
posted on 2025-07-15
* Added search
* Ability to take a picture with camera and attach it
* Fixed some issues with filters
* Better performance when rendering HTML tickets
* Ability to copy email address on long tap
version 10.1.0
posted on 2025-06-17
Hotfixes
version 4.11.2
posted on 2024-06-04
Login bug fixes
version 4.11
posted on 2024-05-29
Bug fixes and improvements
version 4.10
posted on 2024-01-17
* Add support for Multiselect dropdown custom field type
* Fixed long tech names when picking an assignee
* Fixed user lookup
* A lot of design fixes
* Fixed opening the ticket link in the system browser
* Support for line breaks in non-HTML signatures and greetings
version 4.9
posted on 2023-09-08
Bug and design fixes
version 4.8.2
posted on 2023-08-02
Bug fixes
version 4.8
posted on 2023-07-03
* Rich text editor when writing a reply or a new ticket
* New login flow
* Bug fixes
